Terms and Conditions
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- Introduction Welcome to Anavo Designs. By accessing and using our website, you agree to the following terms and conditions.
- Access License Agreement Anavo Designs provides you with a limited, revocable, non-exclusive, and non-transferable license to access and use the Website, subject to the following terms and conditions:
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- Compliance with Laws: You agree to adhere to all applicable laws, regulations, and governmental directives as they may be updated from time to time.
- Accurate Information: You confirm that all information you provide about your identity and address is accurate and truthful.
- Responsibility for Transactions: You acknowledge that any transactions made through the Website are done at your own risk and expense.
- Product Description Review: You agree to carefully review product descriptions before placing any order.
- Agreement to Terms: You accept and agree to the terms and conditions of sale as outlined.
- Restrictions on Use: You agree not to:
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- Use the Website or its content for any commercial purpose.
- Share or use account information for the benefit of any third party.
- Access, obtain, or use product information, listings, descriptions, or pricing inappropriately.
- Employ data mining, robots, or similar tools for data collection or extraction.
- Create derivative works from the Website or its content.
- Post or disseminate any material that is libellous, abusive, unlawful, obscene, or otherwise objectionable.
- Distribute harmful, vulgar, threatening, or illegal content.
- Transmit content that constitutes a criminal offense, results in civil liability, or violates applicable laws.
- Reproduce, copy, duplicate, sell, or exploit any part of the Website for commercial purposes.
- Use framing techniques to enclose any trademarks, logos, or proprietary information from the Website.
- Engage in activities such as form jacking, phishing, or other fraudulent practices.
- Upload, publish, transmit, modify, or share any information that i) belongs to a third party; ii) infringes on others’ intellectual property rights; or iii) violates any applicable laws.
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By accessing and using the Website, you agree to abide by these terms and conditions.
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- Intellectual Property Rights Accessing and using the Website does not grant the Customer any intellectual property rights over its content. The Firm retains all intellectual property rights associated with the Website, including but not limited to its programs, text, content, products, technology, processes, and other materials. The Customer is prohibited from using, copying, or storing any part of the Website or its content, except for the purpose of utilizing the Firm’s services. All trademarks, including names, logos, product and service names, design marks, and slogans, are owned exclusively by the Firm or its licensors. Usage of the Website does not confer any rights to use these names, logos, or marks. Furthermore, all software on this Website is the property of the Firm or its licensees and is protected under Indian and international copyright laws. Unauthorized use of any content from the Website, including reproduction, modification, distribution, transmission, republication, display, or performance, is strictly prohibited.
- Pricing and Order Placement The cost of all products is determined by the pricing information available on our website at the time you place your order. At Anavo Designs, we guarantee that you will not incur any additional charges beyond those listed, even if there are changes in product prices due to the end of a discount scheme or any other reason, up until the delivery date. To place an order, please follow the procedures outlined on our website. We have streamlined our ordering process to ensure that it is simple and straightforward. Make sure to review all pricing details carefully and adhere to the instructions provided to complete your order successfully. If you have any questions or need assistance, our customer support team is available to help you through every step of the process.
- Cancellation of Order and Refund We display on the Website only those products which are available. However, in the event, due to any reason we are unable to supply a particular product, we reserve the right to cancel the said product. We also reserve the right to impose quantity limits on any order or to reject all or part of an order. However, once the product is dispatched, no refund will be allowed unless it is due to the reason that the product delivered is different from the product ordered by you. In the event a refund is approved by Anavo Designs, the same will be deposited in your account within 10 working days.
- Delivery Policy Delivery Process: When you place an order with us, the products will be shipped to the address you provide during the ordering process. Please ensure that the address provided is accurate and complete to avoid any delivery issues. The delivery is subject to possible force majeure events, which are unforeseen circumstances beyond our control that may affect the timely delivery of your order. Upon shipment of your order, you will receive a booking number or tracking number from India Post or the Courier Company. This number allows you to track the status of your shipment and get updates on its location and estimated delivery time. Address Confirmation and Rescheduling: Once you have confirmed and placed an order with a specific delivery address, please note that the delivery address cannot be altered or rescheduled. It is crucial to verify the delivery details before finalizing your order to ensure that the product reaches you without any issues. Handling of Delivery Issues: In the event that you refuse to accept the delivery, cannot be reached, or are unavailable to receive the product, and the product is subsequently returned to us, Anavo Designs will issue a refund. However, the refund will be processed only after deducting any costs incurred by Anavo Designs, including postal charges related to the return. Liability and Risk: The title and risk of loss for all products will transfer to you upon delivery to the address you provided. Once the product has been delivered, it is your responsibility to ensure the safety and security of the product. We will not be held liable for any loss, damage, or issues that arise after the product has been delivered to the specified address. If you have any further questions or concerns regarding our delivery policy, please feel free to contact our customer support team for assistance.
- Shipping & Delivery Policy Shipping Methods: All shipments are dispatched via courier or VPP (Valued Postal Provider), depending on the address you provide. You will receive a tracking link along with your Shipping Confirmation. Orders will be shipped to the address provided at checkout. Prices, GST, and shipping fees may vary based on your shipping area and any applicable offers at the time of purchase. a. Delivery Time and Shipping Fee Estimated Delivery Time: 3-7 working days, depending on the shipping area. Shipping Fee: Displayed during checkout before final payment. b. Uncollected Packages If you choose not to receive the ordered item or fail to collect it, you will be responsible for any courier charges. Refunds will be processed after deducting these charges. For instance, if you refuse to sign for the package, fail to pick it up from a designated location, or change your mind, please contact our customer service immediately. You must still collect and return the package if it has already been shipped from our warehouse. Report any damaged goods at the pick-up point. If damage is noticed after receipt, contact customer service. You are responsible for the goods when returning them. c. Customs and Import Fees All customs and import fees for the selected shipping country, including any return costs, will be charged to the customer.
Force Majeure: The terms and conditions outlined above may be partially or wholly suspended in cases of force majeure.
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- Order Cancellation Policy At Anavo Designs, we take great care to ensure that the products displayed on our website are currently in stock and available for purchase. However, due to unforeseen circumstances or issues that may arise, there may be instances where we are unable to fulfill an order for a particular product. In such cases, Anavo Designs reserves the right to cancel the order at our discretion. Additionally, Anavo Designs retains the right to implement quantity limits on any order, or to reject all or part of an order if deemed necessary. If an order is cancelled, any refund that is due will be processed and deposited into the customer’s account within ten working days from the cancellation notice. Please note that once a product has been dispatched from our warehouse, we are unable to offer a refund unless there is a discrepancy between the product received and the one that was originally ordered. We strive to provide accurate and satisfactory service, and appreciate your understanding regarding our policies.
- Refund Policy At Anavo Designs, we strive to ensure our customers are fully satisfied with their purchases. If you need to return any items, please be aware of the following refund policy:1. Refund Process: Upon receiving your returned goods, we will process a refund using the same payment method you used for the original purchase. Please allow up to ten working days from the date we receive the return for the funds to be credited back to your account.
2. Condition of Returned Goods: To qualify for a refund, the returned items must be in their original, intact condition, and should be unused. The goods should have all original labels or tags attached. Returns that are damaged, soiled, washed, altered, or worn may not be accepted and will not be eligible for a refund. 3. Returns Procedure: All returned items must include a completed returns note. This note should contain your order reference number and your contact details. Any additional notes you wish to include for our reference should also be noted.
4. Customer Responsibility: You are responsible for any return shipping costs. Ensure the package is securely wrapped and sent back to us via a traceable shipping method. We recommend keeping the shipping receipt or tracking number for your records.
If you have any questions or concerns regarding our refund policy or need assistance with the returns process, please do not hesitate to contact our customer service team. We are here to help ensure a smooth and satisfactory return experience for you.
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- Privacy Policy Our privacy policy governs the use of our website. By accessing our website, you agree to be bound by our privacy policy.
- Indemnity You agree to indemnify, defend, and hold harmless Anavo Designs, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, arising from your use of the website or your breach of these terms and conditions.
- Governing Law These terms and conditions shall be governed by and construed in accordance with the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts of Kerala, India.
- Changes to Terms and Conditions We reserve the right to change these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the revised terms and conditions.